k1gam is committed to protecting your personal information with the same rigour we apply to securing your account funds. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the full set of rights you hold over your own information.
Six pillars that define how k1gam handles your personal data — the full policy detail follows below
This Privacy Policy ("Policy") describes how k1gam ("k1gam," "we," "us," "our") — the operator of the online gaming and sports betting platform accessible at k1gam.app — collects, uses, stores, protects, and shares personal information about individuals ("you," "User," "Player") who interact with k1gam's website, platform, mobile experience, and associated services (collectively, the "Platform").
k1gam is built specifically for Pakistani players and operates in Pakistani Rupees (PKR) with payment integrations for JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast. The personal data we collect reflects this Pakistan-centric operational context — particularly the collection of CNIC information for mandatory age verification (all players must be 21 or older) and KYC compliance under our international gaming licensing obligations.
This Policy applies to all personal data processed by k1gam in connection with: account registration and KYC verification; deposits, withdrawals, and payment processing; gameplay across all k1gam game categories (slots, live dealer, cricket betting, jackpot games, Dragon Tiger, etc.); participation in bonus and promotional programmes; customer support interactions; and any other use of the k1gam Platform.
k1gam collects personal data across several categories, depending on how you interact with the Platform. The table below summarises the types of data collected and the primary purpose for which each category is collected:
| Data Category | Specific Data Points | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, photograph/selfie | Age verification (21+), KYC compliance, account security |
| Contact Data | Pakistani mobile number, email address, city/region | Account communication, OTP verification, support |
| Financial Data | JazzCash/EasyPaisa mobile number, bank account details, transaction history, deposit/withdrawal records | Payment processing, AML compliance, fraud prevention |
| Gameplay Data | Game sessions, bet history, win/loss records, bonus usage, sports bets placed | Game operation, fair play monitoring, responsible gaming |
| Technical Data | IP address, device fingerprint, browser type, operating system, session logs | Platform security, fraud detection, geolocation compliance |
| Preference Data | Favourite games, communication preferences, responsible gaming settings | Platform personalisation, marketing (with consent) |
| Support Data | Chat transcripts, email correspondence, complaint records | Customer service quality, dispute resolution |
k1gam collects personal data through the following means:
The majority of personal data k1gam holds about you is provided directly by you at the following points of interaction: account registration (name, mobile number, email, date of birth, password); KYC document upload (CNIC front and back, selfie); deposit transactions (payment account details, transaction amounts); withdrawal requests (payment destination details, withdrawal amounts); customer support contacts (chat messages, emails, telephone if applicable); and completion of surveys or promotional participation forms.
When you access and use the k1gam Platform, certain technical data is automatically collected by our systems. This includes your IP address; the device and browser you are using; session start and end times; pages viewed and features accessed; game sessions initiated and their duration; betting activity and amounts; errors encountered; and geographic location inferred from your IP address. This automated collection is necessary for the operation, security, and improvement of the Platform.
k1gam may receive personal data about you from the following categories of third parties: payment processors (JazzCash, EasyPaisa, banking partners) — transaction confirmation and fraud screening data; identity verification service providers — CNIC validation and facial recognition matching results; fraud prevention and anti-money-laundering screening services — risk scoring and screening results; and game providers — game outcome data and session information for games hosted by third-party providers.
k1gam uses cookies, web beacons, local storage, and similar tracking technologies to collect technical and preference data during your Platform sessions. Please refer to Section 7 of this Policy for full detail on k1gam's cookie practices and your management options.
k1gam uses the personal data it collects for the following specific purposes. Each purpose is tied to a lawful basis for processing as described in Section 5 of this Policy:
k1gam processes personal data only where a valid legal basis for processing exists. The following legal bases apply to k1gam's processing activities:
k1gam does not sell your personal data to third parties. Data sharing is strictly limited to the following categories of recipients, and only to the extent necessary for the stated purpose:
JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast receive the minimum personal data necessary to process your deposits and withdrawals — typically your account identifier and transaction details. These providers are subject to their own privacy policies and are contractually required to handle your data securely.
Third-party game providers (including Pragmatic Play, Evolution, NetEnt, Microgaming, and others) receive session tokens and anonymised player identifiers necessary to operate their games within the k1gam Platform. Game providers do not receive your CNIC data, full name, or financial account details as part of normal game operation.
k1gam uses third-party identity verification and KYC service providers to validate your CNIC and confirm your age (21+) and identity. These providers receive your CNIC data and photograph under strict data processing agreements and certified security protocols.
k1gam works with specialised fraud prevention and anti-money-laundering screening providers who receive account and transaction data in order to generate risk scores and alert k1gam to suspicious activity patterns. All such providers operate under contractual data protection obligations.
k1gam will disclose personal data to regulatory authorities, law enforcement agencies, courts, and other public bodies when legally required to do so — including in response to valid court orders, regulatory investigations, or legal process. k1gam will not voluntarily disclose data to authorities beyond what is legally required.
In the event of a merger, acquisition, restructuring, or sale of all or part of k1gam's business, personal data held by k1gam may be transferred to the acquiring or successor entity as part of the transaction. You will be notified of any such transfer and any change in the applicable privacy policy via the registered email address on your account.
k1gam uses cookies and similar tracking technologies on the Platform for the following purposes:
These cookies are essential for the Platform to function. They include session authentication cookies (which keep you logged in during a Platform session), security cookies (which protect against cross-site request forgery and other attacks), and preference cookies (which remember language and display settings). These cookies cannot be disabled without preventing basic Platform functionality. No consent is required for strictly necessary cookies.
These cookies collect aggregated, anonymised information about how users interact with the k1gam Platform — which games are most popular, which pages generate the most support queries, how deposit flows are navigated — to help k1gam improve the Platform experience. These cookies do not identify you individually. k1gam uses its own analytics infrastructure for this purpose rather than third-party analytics services where possible.
These cookies enable enhanced Platform functionality and personalisation — such as remembering your preferred games, your chosen deposit method, your table stakes preferences in live dealer games, and other convenience settings. Disabling these cookies may affect the quality of your Platform experience without preventing core functionality.
k1gam may use cookies to track whether you arrived at the Platform via a specific promotional link, to prevent you from seeing the same promotional message repeatedly, and to measure the effectiveness of k1gam's own promotional campaigns. These cookies do not create profiles for third-party advertising networks. Marketing cookies are only placed with your consent.
You can manage your cookie preferences through the cookie settings panel available on the k1gam Platform. You can also delete or block cookies through your browser settings — however, blocking strictly necessary cookies will prevent you from accessing your account or using core Platform features. Please refer to your browser's help documentation for instructions on managing cookies.
k1gam retains personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 7 years after closure | KYC obligations, legal compliance, dispute resolution |
| Financial & Transaction Records | 7 years from transaction date | AML compliance, tax/audit requirements, fraud investigation |
| CNIC Documents | Duration of account + 5 years after closure | Regulatory KYC retention requirements |
| Gameplay Records | Duration of account + 3 years after closure | Responsible gaming monitoring, dispute resolution, audit |
| Customer Support Records | 3 years from last interaction | Quality assurance, dispute resolution |
| Marketing Preferences | Until withdrawn or account closure | Consent management compliance |
| Technical / Log Data | 13 months rolling | Security monitoring, fraud detection |
Upon expiry of the applicable retention period, k1gam will securely delete or irreversibly anonymise your personal data. Anonymised data may be retained beyond these periods for statistical and analytical purposes, as it no longer constitutes personal data.
k1gam implements a comprehensive set of technical, organisational, and procedural security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Key security measures include:
k1gam recognises the following rights in relation to your personal data. These rights may be subject to certain conditions and limitations depending on the legal basis for processing and applicable law, but k1gam will always handle requests fairly and without unnecessary delay:
You have the right to request a copy of all personal data k1gam holds about you, along with information about how it is being used. k1gam will provide this information within 30 days of receiving a verified request.
You have the right to request correction of any inaccurate or incomplete personal data k1gam holds about you. Please note that corrections to identity data (name, CNIC) require reverification.
You have the right to request deletion of personal data k1gam holds about you, subject to our legal retention obligations. Data required by law to be retained (e.g., KYC and transaction records) cannot be deleted before the applicable retention period expires.
You have the right to request that k1gam restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data k1gam holds about you.
You have the right to receive a copy of personal data you have provided to k1gam in a structured, commonly used, machine-readable format (e.g., CSV or JSON), and to request transfer of that data to another provider where technically feasible.
You have the right to object to the processing of your personal data where k1gam relies on legitimate interests as the legal basis. You may also object at any time to processing of your data for direct marketing purposes.
Where k1gam processes your data on the basis of consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Where k1gam makes decisions about you using solely automated means (e.g., automated fraud screening), you have the right to request human review of any such decision that significantly affects you.
k1gam is strictly an adult platform. Access to and use of any k1gam service is prohibited for any individual under the age of twenty-one (21) years. k1gam does not knowingly collect, process, or retain personal data from individuals under the age of 21.
k1gam enforces this restriction through mandatory CNIC-based age verification at the account registration stage. No player is permitted to deposit funds, participate in games, or access any premium Platform features until age verification confirming the player is 21 or older has been completed and approved.
If k1gam becomes aware that personal data of an individual under the age of 21 has been collected — whether due to fraudulent registration, misrepresentation, or any other means — the following steps will be taken immediately: (a) the account will be permanently suspended; (b) all funds within the account will be frozen pending investigation; (c) all personal data collected will be deleted or rendered inaccessible to the extent permitted by legal retention obligations; and (d) the matter will be reported to relevant regulatory authorities as required.
k1gam may send you promotional communications about new games, bonuses, special offers, PSL betting markets, jackpot events, and other Platform features where you have provided explicit consent to receive such communications. k1gam does not send unsolicited marketing to individuals who have not opted in.
Marketing communications from k1gam are delivered via: SMS to your registered Pakistani mobile number; email to your registered email address; and in-platform notifications within your k1gam account dashboard. You may specify your preferred communication channel — or opt out of all marketing entirely — via your account settings at any time.
You may withdraw your consent to receive marketing communications at any time by: (a) updating your communication preferences in your k1gam account settings; (b) clicking the "unsubscribe" link in any k1gam marketing email; (c) texting STOP to any k1gam SMS marketing number; or (d) contacting k1gam customer support and requesting removal from all marketing lists. Opt-out requests will be processed within 5 working days. Opting out of marketing does not affect your receipt of essential account communications (e.g., deposit confirmations, withdrawal notifications, security alerts).
Where you have consented to marketing, k1gam may personalise the offers you receive based on your gameplay history, preferred game categories, and account activity — for example, offering free spins on slots you frequently play or enhanced PSL cricket betting bonuses during PSL season. This personalisation is performed using your k1gam account data only and does not involve sharing your data with external advertising networks.
The k1gam Platform may contain links to third-party websites or services — for example, links to game provider information pages, payment provider portals, or regulatory body websites. k1gam is not responsible for the privacy practices of any third-party website or service, and this Privacy Policy does not apply to those websites or services.
When you click a link to a third-party website from the k1gam Platform, you leave k1gam's data protection environment. k1gam encourages you to read the privacy policy of any website you visit before providing personal information or making any transaction on that website.
Third-party game providers integrated within the k1gam Platform (where games are embedded within the k1gam interface rather than on a separate website) operate under data processing agreements with k1gam that restrict their use of player data to game operation purposes only. These providers do not use k1gam player data for their own marketing or profiling purposes.
k1gam reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in: our data processing practices; applicable laws and regulatory requirements; Platform features and services; or third-party service providers we engage. The current version and effective date of this Policy is always displayed at the top of this page.
When k1gam makes material changes to this Privacy Policy, we will notify registered players via: (a) a prominent notice on the Platform login page and homepage; (b) an email notification to the registered email address on the account; and/or (c) an in-account notification displayed upon next login. Material changes will be communicated at least 14 calendar days before they take effect, unless a shorter notice period is required for legal compliance reasons.
Your continued use of the k1gam Platform following the effective date of a revised Privacy Policy constitutes your acknowledgement of the revised Policy. If you disagree with any change to this Privacy Policy, you should discontinue use of the Platform and close your account before the effective date of the change.
For all privacy-related enquiries, data subject rights requests, or concerns about how k1gam processes your personal data, please contact us through the following channels:
When submitting a data subject rights request, please include: your full name as registered on your k1gam account; your registered mobile number or email address; the specific right you wish to exercise; and any additional context that will help us locate and process your request efficiently. Identity verification will be required before any data request is fulfilled.
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